Get in Touch With Us
Have a question about one of our reviews, spotted something that needs updating, or want to tell us about your experience with a sweepstakes casino? This page covers the ways to reach our team and what you can expect once you do.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and try to respond within two working days. You can write to us at [email protected].
If your message relates to something specific — a particular operator, a redemption issue, or a figure on one of our pages — mentioning it in the subject line helps us get back to you with a useful answer rather than a generic one.
What We Can Help With
Social Casino covers sweepstakes and social casinos, including how the Gold Coins and Sweepstakes Coins model works, which platforms are currently active, and how our editorial ratings are put together. Common reasons readers get in touch include:
- Questions about how sweepstakes casinos work — including the dual-currency model, prize redemption, or how "no purchase necessary" entry actually functions.
- Corrections — welcome offers, eligible states, and redemption terms at sweepstakes casinos change often. If you've noticed something on our site that looks out of date, please tell us so we can check it against the operator's current terms.
- Feedback on our coverage — including suggestions for platforms you'd like to see reviewed or comparison criteria you think we're missing.
- Partnership or editorial enquiries — if you represent an operator or a media partner, let us know who you are and what you're proposing.
- Concerns about play habits — if you or someone close to you is struggling to keep play in check, say so in your message and we'll point you toward appropriate resources.
What We Cannot Do
We're a comparison and review site, not the operator of any sweepstakes casino. We can't access anyone's account, process a redemption, resolve a payment dispute, or confirm whether a specific platform is legal to use in your state. Those matters sit with the operator directly — check the terms and conditions and customer support channels on the platform in question, since eligibility and redemption rules vary by operator and can change without much notice.
We also don't give legal advice. Availability of sweepstakes casinos varies by state, some jurisdictions restrict or prohibit them, and operators can decide for themselves which states they serve. If you're unsure whether a platform is available where you live, the operator's own terms page is the authoritative source, not a third-party review site.
What Happens After You Send a Message
A real person on our team reviews incoming messages — we don't rely on automated replies to stand in for an answer. Our aim is to respond within two working days, though it can take a little longer during busier periods. If your enquiry needs input from more than one person on our side, we'll let you know that a fuller answer is coming.
Keeping Our Reviews Accurate
Our rankings and ratings, including the ones covering fastest payout options, are based on published operator information that we check periodically rather than on any testing of deposits or redemptions ourselves. Terms at sweepstakes casinos shift regularly — welcome offers, coin packages, and eligible states in particular — so reader reports of a discrepancy are genuinely useful to us. If you've had an experience that doesn't match what we've written, we want to hear about it.
If you're comparing sweepstakes casino options more broadly, or looking at how sites operating outside the standard licensing model are handled elsewhere, our guide to trusted non-GamStop casinos in the UK covers a related but distinct part of the wider social and alternative casino landscape.
Before You Write In
A few quick checks can save you a round trip:
- If your question is about a redemption delay or account issue, check the operator's own support pages first — they hold your account details, we don't.
- If you're asking about eligibility, have your state and the operator name ready so we can point you to the right information.
- If you're flagging an error, a link or screenshot of what you saw helps us track it down faster.
Thank you for taking the time to reach out. Reader feedback is a real part of how we keep this site useful, and we look forward to hearing from you.